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Customer Services

Welcome to the Customer services section for both www.go-there.co.uk and all of the Linden Travel Group websites.

FAQ:

Most Popular Questions:


How do I submit my passport information?

All clients who have booked a holiday which involces a flight will have to supply their passport information. This is due to EU regulations. To learn how to submit your passport information (also known as API or APIS) should Click Here


Which Terminal do I fly From?

London Heathrow, London Gatwick and Manchester airport have more than one terminal. Not all airlines say on their tickets which terminal they fly from. To learn which terminal, please Click Here


What is my Luggage allowance?

It normally says on your tickets what your luggage allowance is. How ever you might want to know before these arrive. To learn what your luggage allowance is please Click Here


More Questions: Simply click on the question to see the answer.

     
Are flight meals included? Can I book any flight extra's? What if my flight is cancelled?
How do I access my FlyThomasCook Tickets? How do I receive my tickets? What should I do if my tickets do not arrive?
What if there are flight delays? Is my flight ATOL protected? What should I do if there is a problem with my hotel?
How do I Check in at my hotel? Is there a rep in resort? What should I do if my transfer does not turn up?
What do I need to know about attractions tickets? What do I need to know about airport car parking? What do I need to know about car hire?
How do I get my transfer? I have a free transfer what should I do? I booked a transfer but the flight times are wrong!
I have made a booking but it failed and payment has been taken. What should I do? Do you charge for Credit Cards? How do I pay my account?
What is ATOL protection? How do I make a complaint? What documents do I need?
What is ABTA? Do you sell travel insurance? Mastercard_problems?
   

If you can''t find the answer to your question then please either email us at admin@tltg.co.uk or simply give us a call. If you have already booked the please quote your booking reference number.




Operator Logos

www.go-there.co.uk is part of the Linden Travel Group which is a trading name of The Co-op Consortium which is part of The Midcounties Co-operative Limited registered in England and Wales with registered number IP19025R. Vat No. 862817892. Registered Office: Co-operative House, Warwick Technology Park, Gallows Hill, Warwick, CV34 6DA Head Office: The Waterfront, 62 Wolverhampton Street, Walsall, WS2 8DD.

Financial Protection:

Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by the ATOL scheme protecting your money if the supplier fails. We are UK based and governed by British Law. NEVER BOOK A HOLIDAY OR ACCOMODATION UNLESS YOU CAN SEE THE ABTA or ATOL logos.