How do I make a Compaint?
Although very rare, we do receive complaints. Sadly some hotels and airlines do not perform as well as they should. However, our complaint ratio is very low when compared to industry standards. In 2009 we only received a total of 23 complaints from thousands of bookings.
No one likes to receive a complaint and people do not like to complain, however we do welcome complaints if they are genuine. If we do not receive a complaint, we can not learn if a hotel is bad or not and feed back is very important to us. We do not wish anyone to have a bad holiday but if you have, please follow the below steps:
1. Bring back evidence and facts such who you complained to at the hotel, what actions were taken to try and correct the problem and the time and date you contacted the local agent/rep. If possible take photo’s of the problem
2. Write to the address below with you complaint.
Once we have received a complaint, we will acknowledge by email and submit the complaint to the supplier. Under ABTA rules, operators have 28 days to respond. As soon as we have heard back, our admin team will be in touch.
Please note!Your complaint will fail if you didn’t make people aware of the problem when it first occurred. If you accept compensation of any kind in resort, you won’t get a second bite of the cherry.
Complaints department The Linden Travel Group 23 George Street Helpringham Sleaford Lincolnshire NG34 0RS
If you have anymore questions or concerns, please phone on 0845 430 2004 and an agent will help you.